James P. Hand Email: jameshandus@gmail.com Portfolio: http://www.jameshandus.com Phone: 347-765-5203 IT professional seeks employment which fully utilizes current skills in addition to acquiring further knowledge. EXPERIENCE: Web Developer- Common Tools: * CSS * DHTML * DreamWeaver * Flash * JavaScript * PhotoShop * SEO jameshandus.com: May 1999 – Present Established and maintained a home-based web design company in Pompano Beach, Florida. Responsibilities included: marketing, designing, developing, and maintaining websites for a variety of customers. Developed over 50 websites during this time period. This endeavor required an advanced knowledge of web coding techniques in addition to creativity with graphic programs. Specialized in CSS development and implementation as well as advanced Search Engine Optimization techniques to maximize traffic to each site. Help Desk Technician- Common Tools: * Connectivity Software * Networking * TCP/IP * MS Outlook The Answer Group: 2004 Support Technician for a BellSouth contractor located in Tamarac, Florida. Provided phone support/troubleshooting for BellSouth Fast Access internet service. Clients included residential and commercial customers, as well as field installers. Interfaced directly with customers: resolving issues, dispatching repair trucks and technicians, and adjusting bills. Software Developer- Common Tools: * ASP * CSS * HTML * MS Access * MS Windows VisionAIR (Formerly Vision Software): Mar 1998 - Aug 2001 Employed by a company in Castle Hayne, North Carolina that develops software exclusively for law enforcement. Position responsibilities included the design, development, and support of client and company web-based applications. Assisted in the design of the first web-based interface to the National Crime Information Center. Developed several law enforcement websites. Network Engineer- Common Tools: * Backup Software * FTP * MS IIS * MS Windows NT * MS SQL Server VisionAIR (Formerly Vision Software): Mar 1998 - Aug 2001 Installed, upgraded, and maintained the company’s internet, intranet, and extranet hardware and software. Ensured connectivity for all local and remote users of the company’s networks and servers. Set up user accounts and controlled access to sensitive and confidential data. Installed, maintained, and upgraded computer hardware on a daily basis. Assisted in the development of internal software applications. Performed data backups and recovery. Support Technician- Common Tools: * CloseUp * Commute * MS DOS * WinRunner * NetOp * MS Windows NT RAS VisionAIR (Formerly Vision Software): Mar 1998 - Aug 2001 Provided advanced support for all of the company’s software products. Clients included Law Enforcement, Emergency Medical, and Fire Departments. Company software included: Computer Aided Dispatch, Records Management, Jail, Warrants, EMS, Fire, etc. Troubleshooting consisted of phone assistance, remote connectivity, and on-site visits. Repaired damaged and corrupt databases containing real-time criminal data. Also responsible for assisting in Software Quality Assurance, installations, and testing. Created the company’s first support help file database. Salesman/Computer Technician- Common Tools: * Novell Netware * MS Windows Computer Barn of Wilmington LLC: 1997 Responsible for inside and outside sales of all computer hardware and software. Products included home and business PCs, file servers, laptops, networking hardware and software, and all peripherals. Performed repairs, upgrades, and installations. Engineer- EG&G Washington Analytical Services Center Inc.: 1987- 1991 Employed by a military contractor located in Manassas, Virginia. Was responsible for Integrated Logistic Support of submarine sonar Simulation/Stimulation trainers. Worked directly with the Naval Sea Systems Command. Primary responsibilities included creating documentation to support training device concepts, requirements, proposals, design, training scenarios, and life-cycle support plans. Generated graphics to support all documentation, including diagrams, flow charts, blueprints, and schematics. Assisted in on-site (nation-wide) software/hardware installations, testing, and certification of training devices and systems. Received a Letter of Appreciation for superior performance. Master Training Specialist, Curriculum and Instructional Standards Specialist, Navy Instructor- Naval Guided Missiles School Detachment: 1984 - 1987 Worked directly for the Chief of Naval Technical Training at the Naval Guided Missiles School. Responsibilities included monitoring, evaluating, and counseling of all the Training Center instructors (officers and enlisted). Rewrote a number of courses based on military specifications and new technology. Assisted in the establishment of the command’s first Curriculum and Instructional Standards Office. Developed new testing procedures, generated test question databases, and continually evaluated the effectiveness of all testing programs. Was awarded the Navy Master Training Specialist (Chief of Naval Technical Training) designation. Received the Navy Commendation Medal (Secretary of the Navy) for major contributions to overall submarine fleet readiness. EDUCATION: Baker College of Owosso- 95 Owosso, Michigan Accounting, Business Management, Database Construction (dbase5), Spreadsheets (Lotus1-2-3), Word Processing (WordPerfect) Michigan State University- 92 Lansing, Michigan Social Sciences, Economics Tidewater Community College- 87 Virginia Beach, Virginia Earned an AAS degree in Electronics Technology. Studied Microprocessors, Robotics, Fiber Optics, Digital Electronics, Physics, Calculus, etc. Navy Schools Electricity and Electronics, Instructor Training, Submarine School, Curriculum Development, Leadership Management Education Training